Subject -- A group of processes or procedures that apply to either the whole company (i.e. Employee Handbook) or a specific department or role (i.e. HR or HR Manager). For example:

  • Reception Area Procedures
  • HR Policies

Topic -- A specific process or procedure that falls under a broader group of processes or procedures. For example:

  • Greeting Customers, Answering Phones
  • PTO Policy, Remote Work Policy

Step -- All of the individual actions that must take place to follow a specific process or procedure.

  • Complete Intake Form, Add to Email List
  • Submit PTO Request, Confirm with Manager

Example #1

Example #2

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