You can uncheck your completion for a single Step if you accidentally marked it as complete or wish to leave it incomplete to review at a later time.
To uncheck a Step for completion:
Navigate to the Step you would like to uncheck by clicking “My Desk” on the lefthand navigation bar > click the Subject the Step lives in > click the Topic the Step lives in > clicking the desired Step.
Click the green “✅ Mark Completed” text at the top right of the Step.
You will receive a notification that the Step completion was successfully removed.
Please see the video below to watch how to uncheck a Step in action:
🗒 Please note: Only those with Billing Admin, Admin, and Manager permission levels can uncheck a Step for completion.
🔥 Tip: Steps can only be unchecked for completion when they are viewed in the “My Desk” section. Steps cannot be unchecked for completion while creating/editing Subjects in the “Subjects” section.
Learn more about User Completions: