---
title: "Troubleshooting: AI Connectors"
description: Learn how to advance troubleshoot issues or error messages you encounter while trying to access or connect AI connectors.
---

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1. [AI help center](https://help.trainual.com/ai-knowledge-base?hsLang=en)
2. [Troubleshooting](https://help.trainual.com/ai-knowledge-base/troubleshooting?hsLang=en)

# Troubleshooting: AI Connectors

## Learn how to advance troubleshoot issues or error messages you encounter while trying to access or connect AI connectors.

---

🗂️ **Table of contents:** Skip around to just the parts you need with these links.

- [**Why does one of my connected apps show a "Needs reconnection" message?**](https://help.trainual.com/ai-knowledge-base/troubleshooting-ai-connectors#needs-reconnection-message)
- [**What happens if the assistant fails to search or read a connected app?**](https://help.trainual.com/ai-knowledge-base/troubleshooting-ai-connectors#fails-to-search-or-read-message)

---

#### ***Why does one of my connected apps show a "Needs reconnection" message?***

Connections can occasionally expire, just like logging out of any app over time. When this happens, you'll see a yellow ⚠️ icon and a "Needs reconnection" message next to that app.

🛠️ *To fix it:*

- **Click** "**Reconnect**" next to the affected app — this will be under "[**My Settings**](https://help.trainual.com/en/updating-your-my-settings-options?hsLang=en)" → "**Integrations & AI**" → "**AI settings**" in Trainual.
- **Log in to the app again**, when prompted.

Once you're reconnected, the [**AI assistant**](https://help.trainual.com/en/trainuals-ai-assistant?hsLang=en) can access that app again without disruptions.

#### ***What happens if the assistant fails to search or read a connected app?***

This is rare, but if it happens, the [**AI assistant's**](https://help.trainual.com/en/trainuals-ai-assistant?hsLang=en) "thinking" state will show red text letting you know it couldn't complete that search. It'll also tell you directly that it failed to read or search your connected app.

🛠️ *To fix it:*

- **Ask the [assistant](https://help.trainual.com/en/trainuals-ai-assistant?hsLang=en) to try again** — simply retrying usually resolves it.
- If it still fails, **sign out of the affected app and sign back in** from inside Trainual by going to "[**My Settings**](https://help.trainual.com/en/updating-your-my-settings-options?hsLang=en)" → "**Integrations & AI**."

 

- [Trainual Foundations: Expanded](https://help.trainual.com/ai-knowledge-base/trainual-foundations-expanded?hsLang=en)
- [Integrations](https://help.trainual.com/ai-knowledge-base/integrations?hsLang=en)
- [Troubleshooting](https://help.trainual.com/ai-knowledge-base/troubleshooting?hsLang=en)

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