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Troubleshooting: AI Connectors

Learn how to advance troubleshoot issues or error messages you encounter while trying to access or connect AI connectors.

🗂️ Table of contents: Skip around to just the parts you need with these links.


Why does one of my connected apps show a "Needs reconnection" message?

Connections can occasionally expire, just like logging out of any app over time. When this happens, you'll see a yellow ⚠️ icon and a "Needs reconnection" message next to that app.

🛠️ To fix it:

  • Click "Reconnect" next to the affected app — this will be under "My Settings" → "Integrations & AI" → "AI settings" in Trainual.

  • Log in to the app again, when prompted.

Once you're reconnected, the AI assistant can access that app again without disruptions.


What happens if the assistant fails to search or read a connected app?

This is rare, but if it happens, the AI assistant's "thinking" state will show red text letting you know it couldn't complete that search. It'll also tell you directly that it failed to read or search your connected app.

🛠️ To fix it:

  • Ask the assistant to try again — simply retrying usually resolves it.
  • If it still fails, sign out of the affected app and sign back in from inside Trainual by going to "My Settings" → "Integrations & AI."