Picture this 📸 Your team member is thirsty and tired but doesn't know how to work the fancy new office coffee machine. Or, the printer is out of paper, and your new hire doesn't know where you keep the paper inventory to refill it. A remote worker accidentally sets off your office alarm system and doesn't know how to turn it off. Someone can't remember the protocol for when the company car has a "low tire pressure" alert.
They need answers ASAP. And you can answer (even when you're not there) with Trainual Tags™.
Put Trainual Tags on your new coffee machine, on the printer, above the alarm system, on the company car dash — wherever your team needs extra guidance! All they have to do is scan the Trainual Tag using their phone, and * poof * they've got their answer (and you can wave goodbye to ever getting that question again 👋).
To link a Trainual Tag to a step:
Ensure you've created and published the subject and topic containing the step you'd like to link to your Trainual Tag.
Log in to the mobile app and navigate to the step you want to pair with your tag.
Tap the Trainual Tag icon in the top right corner (next to the three-dot menu).
Touch the top of your phone to the tag.
That's it! Now stick those tags wherever they make sense for you and your team.
🔥 Tip: Once you've paired your Trainual Tag to a step, you're not stuck with that pairing forever! Follow the same steps above to pair your tag to a different piece of Trainual content.
To view content paired with a Trainual Tag:
Tap the back of your phone (near the camera) against a tag. You don't have to be logged into the app — you can have your lock screen up.
You'll get a Trainual Tag notification. Click on it to go right to the content you need!
📝 Please note: Non-Trainual NFC tags will work with Trainual. However, Trainual branded tags help your team members quickly identify when there's additional information or a helpful how-to that's just a tap away with Trainual. Our support team can only provide technical assistance for Trainual Tag pairings with Trainual content.
❓FAQ:
Q: Where do I purchase Trainual Tags?
A: You can purchaseTrainual Tags on the Trainual website.
Q: How do I view content linked to a tag?
A: Your team must use the Trainual mobile app to view content linked to a tag.
Q: How do I completely unlink a tag and reset it to its "factory setting"?
A: You'll need to use an app like "NFC Tool" to utilize their "Erase Tag" feature.
Q: Do I need internet access to view Trainual content on the mobile app?
A: Your phone must have WiFi or internet cell service to access content linked to a tag. That way, you're getting the most up-to-date information.
Q: Can I track how often people are using tags?
A: Currently, content views using tags are not tracked and reported. If you wish, you can submit this as a feature request to our support team via the chat bubble to your right or email us at support@trainual.com.
Q: When someone uses a tag, will it take them to a Subject?
A: Currently, tags only pull up content at the step level.
Q: I have created and published the subject and topic that contain the step I want to link to my Trainual Tag. The Trainual Tag pairing icon is not appearing - where is it?
A: Please ensure that NFC is turned on for your device.
Q: Why is my iPhone not scanning the tags?
A: iPhone scan is in a different location than on an Android and must be tapped on the spot in the image below. ⤵️
Q: Do you ship internationally?
A: We are shipping to customers in the US, Canada, Australia, and Europe (contact us if you live outside these areas). Please note that shipping costs may be higher.
Q: I ordered tags. How do I track the delivery?
A: You will receive an email confirmation with tracking after you purchase your tags and an email once your order is out for delivery (see below). You can also track your shipment on the Shopify app. If you can't find your email confirmation, contact us at support@trainual.com for assistance.
