--- title: Notification Controls description: Learn how to control which notifications your account sends out by default and what each user can customize. --- [Skip to content](https://help.trainual.com/en/notification-controls#main-content) English Show submenu for translations ![Trainual Logo (White).png\]](https://help.trainual.com/hs-fs/hubfs/Logo/Trainual%20Logo%20(White).png?height=39&name=Trainual%20Logo%20(White).png) Open main navigation Close main navigation - English Show submenu for translations 👋 Hi! Need help fast? Ask the Bot (bottom right ↘) - There are no suggestions because the search field is empty. 1. [Help center](https://help.trainual.com/en?hsLang=en) 2. [Account & user settings for training suite](https://help.trainual.com/en/account-user-settings-for-training-suite?hsLang=en) 3. [Notifications & emails](https://help.trainual.com/en/account-user-settings-for-training-suite?hsLang=en#notifications-emails) # Notification Controls ## Learn how to set which notifications your account sends out by default and which ones each user can customize. --- Some notifications are mission critical for every teammate to receive, while others can be left to be customized person by person. Trainual lets you call the shots. ⛹️‍♀️ ![Screenshot 2026-07-23 at 3.58.26 PM](https://help.trainual.com/hs-fs/hubfs/Screenshot%202026-07-23%20at%203.58.26%20PM.png?width=336&height=268&name=Screenshot%202026-07-23%20at%203.58.26%20PM.png) 👉 Before you start: - Notification controls are available on all Trainual plans — [****training suite****](https://trainual.com/training-suite) or [****operations suite****](https://help.trainual.com/en/operations-suite?hsLang=en) alike. [****************Contact**************** ****************our support team****************](https://help.trainual.com/en/articles/7974748-contact-trainual?hsLang=en) for any subscription help. 🤗 - [**Admins**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en) control the global, account-wide notification defaults. Users can then customize their [**own notifications**](https://help.trainual.com/en/notification-controls#manage-user-level), within whatever limits Admins have set. 🗂️ **Table of contents:** Skip around to just the parts you need with these links. - [**Overview: What notifications from Trainual can I control?**](https://help.trainual.com/en/notification-controls#overview) - [**Manage account-wide notifications**](https://help.trainual.com/en/notification-controls#manage-account-wide). - [**Step 1: Open the account-level notifications settings**](https://help.trainual.com/en/notification-controls#account-level-step-1). - [**Step 2: Configure account-wide notification defaults**](https://help.trainual.com/en/notification-controls#account-level-step-2). - [**Manage your personal notifications**](https://help.trainual.com/en/notification-controls#manage-user-level). - [**Step 1: Open your user-level notifications page**](https://help.trainual.com/en/notification-controls#user-level-step-1). - [**Step 2: Configure your personal notification preferences**](https://help.trainual.com/en/notification-controls#user-level-step-2). - [**FAQs**](https://help.trainual.com/en/notification-controls#FAQs). - [**Learn more about Trainual settings**](https://help.trainual.com/en/notification-controls#learn-more-about-Trainual-settings). --- ### Overview: What notifications from Trainual can I control? Before you start adjusting settings, here's the lay of the land: Trainual currently has 8 notification category types, each with its own set of possible delivery channels.  👀 **A closer look at each one**. ↓ | **🗂️ Category**: | **📋 What it covers (high-level)**: | **📬 Delivery channels**: | | --- | --- | --- | | *Assignments* | Triggered by new [**operations**](https://help.trainual.com/en/operations-suite?hsLang=en) assignments (goals, meetings, updates), and both operations and content ownership transfers (goals, scorecards, [**subject content**](https://help.trainual.com/en/subject-owners?hsLang=en), meetings, updates). 📝 **Please note**: New content assignments only come through [**specific channels**](https://help.trainual.com/en/notification-controls#assignment-notifications-FAQ). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en). - [**Slack**](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent). - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Requests* | Sent when users [**request access to content**](https://help.trainual.com/en/manage-content-libraries#train-your-team), and when those requests are approved or denied by [**Admins**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - **[Slack](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent)**. - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Comments* | Covers new [**comments**](https://help.trainual.com/en/commenting?hsLang=en) on content, [**goals**](https://help.trainual.com/en/goals#check-and-comment), [**meetings**](https://help.trainual.com/en/meetings?hsLang=en), and [**updates**](https://help.trainual.com/en/updates#:~:text=update%20using%C2%A0the-,comment%20box,-.) — including replies, resolutions, reopenings, and submitted [**feedback**](https://help.trainual.com/en/content-feedback?hsLang=en). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en). - **[Slack](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent)**. - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Mentions* | Alerts users when they are @mentioned in comments or discussions across [**content**](https://help.trainual.com/en/commenting#:~:text=in%20%22Edit%20mode.%22-,%40%20mention%20teammates,-with%C2%A0Admin), [**goals**](https://help.trainual.com/en/goals?hsLang=en), [**meetings**](https://help.trainual.com/en/meetings?hsLang=en), and [**updates**](https://help.trainual.com/en/updates?hsLang=en). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - **[Slack](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent)**. - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Updates* | Notifies users of [**content changes**](https://help.trainual.com/en/trainuals-content-editor?hsLang=en), submitted [**update**](https://help.trainual.com/en/updates#review-an-update) responses, [**goal**](https://help.trainual.com/en/goals?hsLang=en) progress and status changes, [**meeting**](https://help.trainual.com/en/meetings?hsLang=en) summaries, and [**pending content reviews**](https://help.trainual.com/en/articles/5142435-topic-statuses#:~:text=reviewed%20or%20published.-,Pending%20review,-Change%20the%20status). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en). - **[Slack](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent)**. - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Reminders* | Automated reminders for [**overdue**](https://help.trainual.com/en/articles/5600862-subject-due-dates?hsLang=en) and upcoming content, update deadlines, [**meeting**](https://help.trainual.com/en/meetings?hsLang=en) times, [**goal**](https://help.trainual.com/en/goals?hsLang=en) due dates, and [**content verification**](https://help.trainual.com/en/set-content-verification-reminders?hsLang=en). | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en). - **[Slack](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent)**. - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | | *Nudges* | Training [**nudges**](https://help.trainual.com/en/completion-nudges?hsLang=en) are sent to users with incomplete content, plus manager CCs, success confirmations, re-nudges, and suggested content. | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en). | | *Gamification* | [**Leaderboard**](https://help.trainual.com/en/gamifying-trainual#leaderboard) ranking changes (entering or leaving the top 10, reaching #1) and [**training streak**](https://help.trainual.com/en/gamifying-trainual#streaks) reminders, achievements, and losses. | - [**Email**](https://help.trainual.com/en/updating-your-my-settings-options#profile-information). - [**Daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). | 📝 **Please note**: - The "What it covers" column highlights common examples, not every notification in that category. Have a specific question? 🤖 **Ask the bot** (bottom right ↘). - [**Operations suite**](https://help.trainual.com/en/operations-suite?hsLang=en) info on the [**daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en) is currently in the works. --- ### Manage account-wide notifications:  Admins can set default notification behavior for the entire Trainual account and choose whether users can adjust it themselves. Here's how. 👇 🔹 **Step 1**: Open the account-level notifications settings.  1. **Expand the** "**Account**" **options** from the left-hand navigation menu. 2. Choose "**Settings**." 3. Open the "**Notifications**" **tab**.   🔹 **Step 2**: Configure account-wide notification defaults. - **Enable or disable category delivery channels** using the checkboxes. ![](https://help.trainual.com/hs-fs/hubfs/image-png-Aug-06-2026-06-58-06-1837-PM.png?width=619&height=97&name=image-png-Aug-06-2026-06-58-06-1837-PM.png) - **Allow or restrict user customizations** with the "Users can override" toggle.  ![](https://help.trainual.com/hs-fs/hubfs/image-png-Aug-06-2026-06-58-52-7135-PM.png?width=83&height=126&name=image-png-Aug-06-2026-06-58-52-7135-PM.png) - **Hit** "**Save**" to apply your account-wide preferences. 🔥 **Tip:** Use the toggle next to a category name to turn all its channels on or off at once. ![](https://cdn-std.droplr.net/files/acc_55744/VIHLZI) --- ### Manage your personal notifications: Here's where individual preferences come in. Choose which category info reaches you, through what channels, and how often — within the categories your [**Admin**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en) allows. 🔹 **Step 1:** Open your user-level notifications page. 1. **Click on your avatar** in the upper right-hand corner. 2. **Select** "[**My settings**](https://help.trainual.com/en/updating-your-my-settings-options?hsLang=en)" from the drop-down menu. ![](https://help.trainual.com/hs-fs/hubfs/image-png-Aug-06-2026-07-27-22-3833-PM.png?width=311&height=236&name=image-png-Aug-06-2026-07-27-22-3833-PM.png) 3. Open the "**Notifications**" **tab**.   🔹 **Step 2:** Configure your personal notification preferences. 1. **Select delivery channels** per category using the "**Notify me through**" **options**. ![](https://cdn-std.droplr.net/files/acc_55744/IcPLY9) 2. **Enable or disable** your [**monthly digest**](https://help.trainual.com/en/articles/4840125-trainual-monthly-recap?hsLang=en) ([**Admins**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en) only). ![](https://help.trainual.com/hs-fs/hubfs/image-png-Aug-06-2026-07-31-27-8953-PM.png?width=619&height=135&name=image-png-Aug-06-2026-07-31-27-8953-PM.png) 3. **Hit** "**Save**" to apply your personal notification preferences. 🔥 **Tip:** Use the toggle next to a category name to turn all its channels on or off at once. ![](https://cdn-std.droplr.net/files/acc_55744/rwBnbQ) --- ### FAQs: ***If I assign training content, will that trigger an immediate "Assignments" notification?*** Training content assignments won't trigger an immediate email notification automatically, but they will trigger immediate [**Slack**](https://help.trainual.com/en/trainual-slack-integration#notification-types-and-when-sent) and [**mobile app**](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en) notifications. They'll also appear in those assigned teammates' [**daily round-up email**](https://help.trainual.com/en/daily-update-email?hsLang=en). If you do need to send out an immediate update email, use the [**share changes**](https://help.trainual.com/en/share-changes?hsLang=en) feature. ***Why can't I edit a notification category under the"My settings" page?*** A greyed-out category under the "[**My settings**](https://help.trainual.com/en/updating-your-my-settings-options?hsLang=en)" → "Notifications" tab means your [**Admin**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en) has decided to lock it company-wide, and notifications can't be individually set. ![](https://help.trainual.com/hs-fs/hubfs/image-png-Aug-06-2026-07-52-55-5729-PM.png?width=374&height=213&name=image-png-Aug-06-2026-07-52-55-5729-PM.png) ***How can I submit my feedback and ideas about features?*** If you'd like to share your thoughts about Trainual notifications or think of something else you'd like to see added in the future, send us your **[feature requests and ideas](https://help.trainual.com/en/articles/4113422-how-do-i-request-a-feature?hsLang=en)**. --- ### Learn more about Trainual settings: - Connect external AI agents and apps to Trainual data using the [**MCP server**](https://help.trainual.com/en/the-trainual-mcp-server?hsLang=en). - Build custom connections to sync things with [**Trainual's API and webhooks**](https://help.trainual.com/en/trainuals-api-and-webhooks?hsLang=en). - Set the [**company-wide terminology**](https://help.trainual.com/en/articles/5605288-create-custom-terms?hsLang=en) for your training and operations suites. - [Training suite foundations](https://help.trainual.com/en/training-suite-foundations?hsLang=en#main-content) - [Learning & certifications](https://help.trainual.com/en/training-suite-foundations?hsLang=en#learning-certifications) - [Community & resources](https://help.trainual.com/en/training-suite-foundations?hsLang=en#community-resources) - [Operations suite hub](https://help.trainual.com/en/operations-suite-hub?hsLang=en#main-content) - [About operations suite](https://help.trainual.com/en/operations-suite-hub?hsLang=en#about-operations-suite) - 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