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Notification Controls

Learn how to set which notifications your account sends out by default and which ones each user can customize.


Some notifications are mission critical for every teammate to receive, while others can be left to be customized person by person. Trainual lets you call the shots. ⛹️‍♀️

Screenshot 2026-07-23 at 3.58.26 PM
👉 Before you start:

  • Notification controls are available on all Trainual plans — training suite or operations suite alike.
  • Admins control the global, account-wide notification defaults. Users can then customize their own notifications, within whatever limits Admins have set.

🗂️ Table of contents: Skip around to just the parts you need with these links.


Overview: What notifications from Trainual can I control?

Before you start adjusting settings, here's the lay of the land: Trainual currently has 8 notification category types, each with its own set of possible delivery channels.

 👀 A closer look at each one. ↓

🗂️ Category: 📋 What it covers (high-level): 📬 Delivery channels:
Assignments Triggered when goals, meetings, or updates are assigned, or ownership is transferred to another user.
Requests Sent when users request access to content, and when those requests are approved or denied by Admins.
Comments Covers new comments on content, goals, meetings, and updates — including replies, resolutions, reopenings, and submitted feedback.
Mentions Alerts users when they are @mentioned in comments or discussions across content, goals, meetings, and updates.
Updates Notifies users of content changes, submitted update responses, goal progress and status changes, meeting summaries, and pending content reviews.
Reminders Automated reminders for overdue and upcoming content, update deadlines, meeting times, goal due dates, and content verification.
Nudges Training nudges sent to users with incomplete content, plus manager CCs, success confirmations, re-nudges, and suggested content.
Gamification Leaderboard ranking changes (entering or leaving the top 10, reaching #1) and training streak reminders, achievements, and losses.


📝 Please note: The "What it covers" column highlights common examples, not every notification in that category. Have a specific question? 🤖 Ask the bot (bottom right ↘).


Manage account-wide notifications: 

Admins can set default notification behavior for the entire Trainual account and choose whether users can adjust it themselves. Here's how. 👇

🔹 Step 1: Open the account-level notifications settings. 

  1. Expand the "Account" options from the left-hand navigation menu.
  2. Choose "Settings."
  3. Open the "Notifications" tab.

 

🔹 Step 2: Configure account-wide notification defaults.

  • Enable or disable category delivery channels using the checkboxes.

  • Allow or restrict user customizations with the "Users can override" toggle. 

  • Hit "Save" to apply your account-wide preferences.


🔥 Tip: Use the toggle next to a category name to turn all its channels on or off at once.




Manage your personal notifications:

Here's where individual preferences come in. Choose which category info reaches you, through what channels, and how often — within the categories your Admin allows.

🔹 Step 1: Open your user-level notifications page.

  1. Click on your avatar in the upper right-hand corner.
  2. Select "My settings" from the drop-down menu.



  3. Open the "Notifications" tab.

 

🔹 Step 2: Configure your personal notification preferences.

  1. Select delivery channels per category using the "Notify me through" options.



  2. Enable or disable your monthly digest (Admins only).



  3. Hit "Save" to apply your personal notification preferences.


🔥 Tip: Use the toggle next to a category name to turn all its channels on or off at once.




FAQs:

If I assign training content, will that trigger an immediate "Assignments" notification?
Training content assignments won't trigger an immediate email notification automatically, but they will trigger immediate Slack and mobile app notifications. They'll also appear in those assigned teammates' daily round-up email. If you do need to send out an immediate update email, use the share changes feature.


Why can't I edit a notification category under the"My settings" page?
A greyed-out category under the "My settings" → "Notifications" tab means your Admin has decided to lock it company-wide, and notifications can't be individually set.



How can I submit my feedback and ideas about features?
If you'd like to share your thoughts about Trainual notifications or think of something else you'd like to see added in the future, send us your feature requests and ideas.


Learn more about Trainual settings: