--- title: Content Feedback description: Learn how your team’s input can help keep your content sharp, up-to-date, and relevant! --- [Skip to content](https://help.trainual.com/en/content-feedback#main-content) English Show submenu for translations ![Trainual Logo (White).png\]](https://help.trainual.com/hs-fs/hubfs/Logo/Trainual%20Logo%20(White).png?height=39&name=Trainual%20Logo%20(White).png) Open main navigation Close main navigation - English Show submenu for translations 👋 Hi! Need help fast? Ask the Bot (bottom right ↘) - There are no suggestions because the search field is empty. 1. [Help center](https://help.trainual.com/en?hsLang=en) 2. [Organizing & managing training content](https://help.trainual.com/en/organizing-managing-training-content?hsLang=en) 3. [Collaborating on content](https://help.trainual.com/en/organizing-managing-training-content?hsLang=en#collaborating-on-content) # Content Feedback ## Learn how your team’s input can help keep your content sharp, up-to-date, and relevant! --- Your team knows what’s working and what's not. Now they can give you content feedback in real time by flagging incorrect, confusing, or outdated training. ![unnamed (1)](https://help.trainual.com/hs-fs/hubfs/unnamed%20(1).gif?width=331&height=331&name=unnamed%20(1).gif) 👉 Before you start: - This feature is available under all Trainual plans. - Content feedback can be [**turned on or off**](https://help.trainual.com/en/content-feedback#enable-or-disable) at the account level. - When activated, any user with [**view access**](https://help.trainual.com/en/articles/8224735-group-share?hsLang=en) to a piece of content can leave feedback. For more specifics around which areas of the account your employees can access, review their **[permissions](https://help.trainual.com/en/articles/5589497-permission-levels?hsLang=en)** and **[subject content access](https://help.trainual.com/en/articles/5575360-manage-subject-content-access?hsLang=en)**. 🗂️ **Table of contents:** Skip around to just the parts you need with these links. - [**Content feedback overview**](https://help.trainual.com/en/content-feedback#overview). - [**Enable or disable content feedback**](https://help.trainual.com/en/content-feedback#enable-or-disable). - [**Leaving feedback on published content**](https://help.trainual.com/en/content-feedback#how-to-leave-feedback). - [**Managing feedback**](https://help.trainual.com/en/content-feedback#managing-feedback). - [**Accessing content feedback**](https://help.trainual.com/en/content-feedback#accessing-content-feedback). - ["**Home**" **page**](https://help.trainual.com/en/content-feedback#From-Home-Page). - [**Email**](https://help.trainual.com/en/content-feedback#From-Email). - [**Resolving feedback**](https://help.trainual.com/en/content-feedback#Resolving-Feedback). - ["**Resolve**" **button**](https://help.trainual.com/en/content-feedback#Resolve-Button). - ["**Resolve and send reply**" **button**](https://help.trainual.com/en/content-feedback#Resolve-and-send-reply-button). - [**Accessing the content feedback panel**](https://help.trainual.com/en/content-feedback#accessing-content-feedback-panel). - [**Feedback workflow recap**](https://help.trainual.com/en/content-feedback#feedback-workflow). - [**Examples of content feedback sender notifications**](https://help.trainual.com/en/content-feedback#examples-sender-notifications). - [**FAQs**](https://help.trainual.com/en/content-feedback#FAQs). - [**Learn more about content collaboration and improvements**](https://help.trainual.com/en/content-feedback#Learn-more-about-content-collaboration-and-improve). --- ### Content feedback overview: Feedback shouldn't stop just because training is published! Using content feedback, your trainees have a clear way to flag anything confusing, outdated, or missing. 💡 **The content feedback loop at a glance:** 1. Learners can click the “**Give content feedback**” **button** at the top of any published content they can access to share thoughts or flag issues. ![](https://help.trainual.com/hs-fs/hubfs/image-png-May-29-2025-04-15-25-5133-PM.png?width=227&height=46&name=image-png-May-29-2025-04-15-25-5133-PM.png) - This type of feedback can **look like**... - Something is incorrect or outdated. - It's confusing or unclear. - Issue with images, videos, or links. - It's not relevant to me. - Other / general feedback. - This type of feedback can be **left under**... - [**Subjects**](https://help.trainual.com/en/articles/4112156-subject-structure-subject-topics-steps?hsLang=en). - [**Flowcharts**](https://help.trainual.com/en/flowcharts?hsLang=en). - [**Standalone videos**](https://help.trainual.com/en/upload-host-and-link-standalone-videos?hsLang=en). - [**Standalone files**](https://help.trainual.com/en/standalone-file-content-type?hsLang=en). - [**Tests**](https://help.trainual.com/en/articles/5561626-create-a-new-test?hsLang=en). 2. Feedback is sent directly to the listed [**subject owner**](https://help.trainual.com/en/articles/5600870-subject-owners?hsLang=en) (or [**next in line**](https://help.trainual.com/en/content-feedback?hsLang=en#:~:text=If%20there%27s%20no%20set%20subject%20owner) to help) via a direct email that links back to the content for quick action. 3. Feedback can be managed by the subject owner from the["**Home**" **page**](https://help.trainual.com/en/articles/8098477-the-home-page?hsLang=en). 🧠 Think of this as a real-time suggestion box, built into every step of your training. ![](https://media4.giphy.com/media/v1.Y2lkPTc5MGI3NjExajl2bmdydGs0bDVpdDM5aXUxcG0xdXdlZnRzaHR0NHEzZnVtNGJwaiZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/Xy7LTy4gOmSjZzM10y/giphy.gif) --- ### Enable or disable content feedback: This one’s on by default (because it’s a no-brainer 😉). Let your team call out what needs fixing so your training stays trusted. But if you *need* to adjust it... 1. **Expand the** "**Account**" **options** from the left-hand navigation menu. 2. Choose "**Settings**." 3. Open the "**Content**" **tab**. 4. **Toggle on or off** the "Allow trainees to give content feedback" setting.  ![](https://help.trainual.com/hs-fs/hubfs/image-png-Jul-02-2025-05-54-09-1573-PM.png?width=670&height=83&name=image-png-Jul-02-2025-05-54-09-1573-PM.png) --- ### Leaving feedback on published content: 1. **Navigate to the content** where you want to provide feedback. 2. Locate the "**Give content feedback**" **button**. ![](https://help.trainual.com/hs-fs/hubfs/image-png-May-29-2025-04-15-25-5133-PM.png?width=227&height=46&name=image-png-May-29-2025-04-15-25-5133-PM.png) 3. Choose the **feedback type** and include a **detailed note** in the pop-up window. ![](https://help.trainual.com/hs-fs/hubfs/image-png-Jun-03-2025-02-28-40-1750-AM.png?width=374&height=391&name=image-png-Jun-03-2025-02-28-40-1750-AM.png) 4. **\*Optional:** Adjust the "Send to:" recipient, if needed. 5. Hit the "**Send to \[NAME\]**" **button** to notify the recipient. --- ### Managing feedback: Feedback is in, and now it’s your move. As the [**subject owner**](https://help.trainual.com/en/articles/5600870-subject-owners?hsLang=en), you can... - 📍 Access content feedback from multiple places. - ✏️ Review and update content based on suggestions. - ✅ Resolve feedback and keep your team engaged in improving training. Keep reading to learn how to manage it all. 👇 **🔸 Accessing content feedback** You’ll automatically receive notifications when someone submits feedback on content you own. Here’s where you can find them: **→** "**Home**" **page** 1. **Log in** to your Trainual account and stay on the ["**Home**" **page**](https://help.trainual.com/en/articles/8098477-the-home-page?hsLang=en). 2. **Locate the** "**You have content feedback to review**" quick access box. ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-29-50%E2%80%AFPM-png.png?width=531&height=68&name=Screenshot%202025-06-02%20at%207-29-50%E2%80%AFPM-png.png) 3. **Click on a piece of feedback** from the list. 4. **Decide which action to take** on the feedback from the pop-up window.  ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-31-20%E2%80%AFPM-png.png?width=499&height=260&name=Screenshot%202025-06-02%20at%207-31-20%E2%80%AFPM-png.png) | **🔘 Option** | **🚀 Action** | **🔥 Pro tip** | | --- | --- | --- | | *Mark as resolved* | Immediately completes the task and removes it from your list on the "Home" page. | Great action to take on duplicate feedback submissions. | | *Save for later* | Keeps the item on your "Home" page list without any additional action. | Perfect for reviewing tasks, but saving them for when you have more bandwidth. | | *Go to content* | Redirects you to the called-out content with the [**feedback panel**](https://help.trainual.com/en/content-feedback#accessing-content-feedback-panel) open. | Best for when you're ready to jump in and get to work. | **→ Email**  As the **[subject owner](https://help.trainual.com/en/articles/5600870-subject-owners?hsLang=en)**, you will receive an email when feedback is left on your content. Clicking the "**View content feedback**" **button** will redirect you to the content with the [**feedback panel**](https://help.trainual.com/en/content-feedback#accessing-content-feedback-panel) open to jump right in! ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-32-51%E2%80%AFPM-png.png?width=311&height=370&name=Screenshot%202025-06-02%20at%207-32-51%E2%80%AFPM-png.png) 🔸 **Resolving feedback**  You can either mark feedback as resolved with a quick click or add a personalized note using the "Resolve and send reply" option. Both notify the original sender. ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-34-06%E2%80%AFPM-png.png?width=284&height=426&name=Screenshot%202025-06-02%20at%207-34-06%E2%80%AFPM-png.png) **→ "Resolve"** Use the "Resolve" button to **quickly mark feedback as complete**. It will automatically notify the person who submitted the feedback (*without* a personalized note), and you’ll see a confirmation that it’s resolved and that your notification was sent.   **→ "Resolve and send reply"** Choose the "Resolve and send reply" button **to send out a personalized message and mark feedback as complete**. 1. **Add a custom note** or **select from pre-written suggestions** in the window. 2. Resolve the feedback by clicking the "**Resolve and send reply**" **button**. ![Screen Capture on 2025-06-02 at 19-35-56.gif](https://cdn-std.droplr.net/files/acc_55744/5G6WGq) You’ll see a confirmation that it’s resolved and that your message was sent. 🔥 **Pro tip:** We *highly* recommend this resolve option for thoughtfully shouting out your teammate’s input and encouraging their continued efforts! 🥳 🔸 **Accessing the content feedback panel** While editing content, you can view active and resolved feedback. 1. **Open your content** under "Edit mode." 2. Click the "**Content feedback**" **icon** to open the feedback panel.  ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-05-28%20at%201-00-16%E2%80%AFPM-png.png?width=219&height=100&name=Screenshot%202025-05-28%20at%201-00-16%E2%80%AFPM-png.png) 3. **Switch between** the "Open," "Resolved," or "All" **feedback tabs** to complete tasks. ![](https://help.trainual.com/hs-fs/hubfs/image-png-May-28-2025-08-02-39-8458-PM.png?width=188&height=73&name=image-png-May-28-2025-08-02-39-8458-PM.png) 🔥 **Pro tip:** Have you knocked out these content tasks? Click the “**See other feedback**” **button** under the “Open” or “All” tabs to go straight to your next to-do. ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-05-28%20at%201-06-11%E2%80%AFPM-png.png?width=215&height=294&name=Screenshot%202025-05-28%20at%201-06-11%E2%80%AFPM-png.png)   --- ### Feedback workflow recap: When a teammate leaves feedback, here’s what happens... ![](https://help.trainual.com/hs-fs/hubfs/image-png-May-29-2025-04-49-00-6505-PM.png?width=467&height=496&name=image-png-May-29-2025-04-49-00-6505-PM.png) ↓ *Examples of content feedback sender notifications.*  When feedback has been addressed, your teammates will see these notifications. 🔔 [**Top navigation**](https://help.trainual.com/en/articles/6038273-top-navigation?hsLang=en) ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-43-42%E2%80%AFPM-png.png?width=607&height=74&name=Screenshot%202025-06-02%20at%207-43-42%E2%80%AFPM-png.png) 📧 **Email** ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-06-02%20at%207-42-37%E2%80%AFPM-png.png?width=336&height=589&name=Screenshot%202025-06-02%20at%207-42-37%E2%80%AFPM-png.png) --- ### FAQs: ***What happens to feedback when a subject has and doesn’t have an owner?*** When someone submits content feedback, Trainual automatically chooses a "**Send to:**" **recipient** based on: 1. If the subject *has* an assigned [**owner**](https://help.trainual.com/en/articles/5600870-subject-owners?hsLang=en), that person will be the default recipient. 2. If there's *no* set subject owner, Trainual defaults to the first person with [**content edit access**](https://help.trainual.com/en/articles/5575360-manage-subject-content-access?hsLang=en) in the recipient drop-down list. 📝 **Please note:** Only people with [**content edit access**](https://help.trainual.com/en/articles/5575360-manage-subject-content-access?hsLang=en) to a subject will appear in the feedback recipient list, so feedback always gets routed to those who can take action! ***What happens to feedback if the people tied to it are no longer active?*** When teammates are [**archived**](https://help.trainual.com/en/articles/5578457-archive-unarchive-people?hsLang=en) or [**deleted**](https://help.trainual.com/en/articles/5578576-delete-people?hsLang=en) from your Trainual, you will see the following changes to their connected content feedback. 👇 1. *For open feedback* — It will remain open, but automatically reassign based on: - The standing**[subject owner](https://help.trainual.com/en/articles/5600870-subject-owners?hsLang=en)** (if one exists). - FYI, reassigning a subject owner updates the feedback recipient. 👀 - If there is no listed owner, feedback is reassigned to the first (longest-standing)**[Admin+](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en)** in the account. 2. *For resolved feedback* — Any connected user details will now display as: - “Deactivated user” as the previous owner's name. - A gray generic icon for their avatar image. ***Can learners provide content feedback from the [Trainual mobile app](https://help.trainual.com/en/trainual-mobile-app-for-iphone-android?hsLang=en)?***  Yes. Your teammates will see that same "Content feedback" icon in their training and can follow the [**same directions**](https://help.trainual.com/en/content-feedback#how-to-leave-feedback) as a desktop user to leave feedback.  ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-07-02%20at%2011-22-06%E2%80%AFAM-png.png?width=267&height=412&name=Screenshot%202025-07-02%20at%2011-22-06%E2%80%AFAM-png.png) ***How can I submit my feedback & ideas about Trainual features?*** If you'd like to share your thoughts about content feedback or think of something else you'd like to see added, send us your **[feature requests and ideas](https://help.trainual.com/en/articles/4113422-how-do-i-request-a-feature?hsLang=en)**. --- ### Learn more about content collaboration and improvements: - Join forces and work smarter by using [**Trainual’s built-in commenting**](https://help.trainual.com/en/commenting?hsLang=en). - Experience building and editing together with the [**co-creating content tool**](https://help.trainual.com/en/co-creating-content?hsLang=en). - 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