--- title: Update Your Payment Method description: Learn how to view and change the card on file for your Trainual account. --- [Skip to content](https://help.trainual.com/en/update-your-payment-method#main-content) English Show submenu for translations ![Trainual Logo (White).png\]](https://help.trainual.com/hs-fs/hubfs/Logo/Trainual%20Logo%20(White).png?height=39&name=Trainual%20Logo%20(White).png) Open main navigation Close main navigation - English Show submenu for translations 👋 Hi! Need help fast? Ask the Bot (bottom right ↘) - There are no suggestions because the search field is empty. 1. [Help center](https://help.trainual.com/en?hsLang=en) 2. [Billing & plans for training suite](https://help.trainual.com/en/billing-plans-for-training-suite?hsLang=en) 3. [Modifying your subscription](https://help.trainual.com/en/billing-plans-for-training-suite?hsLang=en#modifying-your-subscription) # Update Your Payment Method ## Learn how to view and change the card on file for your Trainual account. --- Whether your card expired or you just want to double-check things are squared away, it’s quick and easy to view and update your payment method right in the app! ![](https://media3.giphy.com/media/v1.Y2lkPTc5MGI3NjExbThzam1kc2Vkbmt1cGd6dWhubjQ0bWh0NGlld3o1ZGgwbXp0MzBxOCZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/3orieYQkju7gtuDtVS/giphy.gif) 👉 Before you start: - Only [**Billing Admins**](https://help.trainual.com/en/articles/9242472-admin-vs-billing-admin-permission-overview?hsLang=en) have access to this page in Trainual. - If you signed up with Trainual *before* July 28th, 2025, access to your payment method will look different. Please **[reach out to support](https://help.trainual.com/en/articles/7974748-contact-trainual?hsLang=en)** for more details. - For more specifics around which areas of the account and pieces of content your employees can access, review their **[permissions](https://help.trainual.com/en/articles/5589497-permission-levels?hsLang=en)** and **[subject access](https://help.trainual.com/en/articles/5575360-manage-subject-content-access?hsLang=en)**. 🗂️ **Table of contents:** Skip around to just the parts you need with these links. - **[Update your card on file](https://help.trainual.com/en/update-your-payment-method#update-card)**. - **[FAQs](https://help.trainual.com/en/update-your-payment-method#FAQs)**. - [**Learn more about your Trainual subscription**](https://help.trainual.com/en/update-your-payment-method#learn-more-about-your-Trainual-subscription). --- ### Update your card on file: 1. **Expand the** "**Account**" **options** from the left-hand navigation menu. 2. Select"**Billing**." 3. Locate and open the "**Payment information**" **tab**. 4. **Hit the pencil icon** in the "Billing information" box. ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202025-07-26%20at%201-42-03%E2%80%AFPM-png.png?width=290&height=251&name=Screenshot%202025-07-26%20at%201-42-03%E2%80%AFPM-png.png) 5. **Update your payment and billing details** in the pop-up window. 6. Click the "**Save**" **button** to apply your changes. --- FAQs: ***Why am I seeing a message that my account was canceled when I try to log in?*** If you're seeing this message unexpectedly, your account may have been canceled due to a failed payment. Reach out to us at **[support@trainual.com](mailto:support@trainual.com)** for further help. ***How can I submit my feedback and ideas about Trainual features?*** If you'd like to share your thoughts about the in-app payment page experience or something else you'd like to see added, send us your **[feature requests and ideas](https://help.trainual.com/en/articles/4113422-how-do-i-request-a-feature?hsLang=en)**. --- ### Learn more about your Trainual subscription: - **[Access your billing history](https://help.trainual.com/en/access-your-billing-history?hsLang=en)** and download your receipts and invoices. - Unlock more Trainual power by **[upgrading to a higher-tier subscription](https://help.trainual.com/en/upgrade-your-trainual-plan?hsLang=en)**. - Dive deeper into **[Trainual’s plan agreements](https://help.trainual.com/en/trainuals-plan-agreements?hsLang=en)**. - [Training suite foundations](https://help.trainual.com/en/training-suite-foundations?hsLang=en#main-content) - [Learning & certifications](https://help.trainual.com/en/training-suite-foundations?hsLang=en#learning-certifications) - 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