Modifying your subscription
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      Update Your Payment Method

      Learn how to view and change the card on file for your Trainual account.


      Whether your card expired or you just want to double-check things are squared away, it’s quick and easy to view and update your payment method right in the app!


      👉 Before you start:

      • Only Billing Admins have access to this page in Trainual.
      • If you signed up with Trainual before July 28th, 2025, access to your payment method will look different. Please reach out to support for more details.
      • For more specifics around which areas of the account and pieces of content your employees can access, review their permissions and subject access.

      🗂️ Table of contents: Skip around to just the parts you need with these links.

      Update your card on file: 

      1. Expand the "Account" options from the left-hand navigation menu.

      2. Select "Billing."

      3. Locate and open the "Payment information" tab. 

      4. Hit the pencil icon in the "Billing information" box.


      5. Update your payment and billing details in the pop-up window. 
      6. Click the "Save" button to apply your changes. 


      FAQs:


      Why am I seeing a message that my account was canceled when I try to log in?
      If you're seeing this message unexpectedly, your account may have been canceled due to a failed payment. Reach out to us at support@trainual.com for further help.


      How can I submit my feedback and ideas about Trainual features?
      If you'd like to share your thoughts about the in-app payment page experience or something else you'd like to see added, send us your feature requests and ideas.

      Learn more about your Trainual subscription: