Clearing your web browser's cache can resolve a variety of issues that you may experience in the Trainual platform including saving failed errors, login issues, formatting issues, and unresponsive pages. If you don't clear your cache frequently your browser will store things like files, previous pages you've visited, previous states of a page without updates, images, and other multimedia content. It is important to clear your cache so you can ensure that what you're seeing is a "fresh" version of your page.

📝 Please note: We recommend using the Google Chrome browser for the most seamless experience with Trainual.

To clear your browser cache in Google Chrome:

  1. Open your Chrome browser

  2. At the top right of the browser window click the 3-dot ellipsis menu

  3. Click More tools > Clear browsing data...

  4. Select 'All time' in the drop-down menu next to time range

  5. Check the box next to 'Cached images and files'

  6. Click Clear Data

To clear your browser cache in Microsoft Edge:

  1. Open your Microsoft Edge browser

  2. At the top right of the browser window click the 3-dot ellipsis menu

  3. Click Settings > Privacy & Services

  4. Under Clear browsing data, select Choose what to clear

  5. Select 'Cached images and files'

  6. Click Clear

💡 For more information on clearing your cache in Microsft Edge, check this article out here!

To clear your browser cache in Safari:

  1. Open your Safari browser

  2. Select 'Safari' in the menu bar at the top of your screen

  3. Click Preferences

  4. Click the Advanced icon

  5. Check the box next to "Show Develop menu in menu bar" and close the Preferences window

  6. Select 'Develop' in the menu bar at the top of your screen

  7. Click 'Empty Caches'

💡 For more information on clearing your cache in Microsft Edge, check this article out here!

To clear your browser cache in Firefox:

  1. Open your Firefox browser

  2. Select 'Firefox' in the menu bar at the top of your screen

  3. Click Preferences

  4. Select the Privacy & Security panel

  5. In the Cookies and Site Data section, click Clear Data

  6. Check the box next to Cached Web Content

  7. Click Clear

💡 For more information on clearing your cache in Microsft Edge, check this article out here!

✅ After clearing your browser cache, open the Trainual platform in a new window, log in and navigate back to where you were experiencing the issue within your account. If you are still experiencing the issue please reach out to our Trainual Support Team.

If you continue to experience issues with the Trainual platform, please email support@trainual.com for further assistance or live chat with us via the bubble on the bottom right of your screen.

🛠 For more Troubleshooting tips, check out our Troubleshooting help articles here!

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