Clearing your web browser's cache can resolve a variety of issues that you may experience in the Trainual platform including saving failed errors, login issues, formatting issues, and unresponsive pages. If you don't clear your cache frequently your browser will store things like files, previous pages you've visited, previous states of a page without updates, images, and other multimedia content. It is important to clear your cache so you can ensure that what you're seeing is a "fresh" version of your page.
📝 Please note: We recommend using the Google Chrome browser for the most seamless experience with Trainual.
To clear your browser cache in Google Chrome:
Open your Chrome browser
At the top right of the browser window click the 3-dot ellipsis menu
Click More tools > Clear browsing data...
Select 'All time' in the drop-down menu next to time range
Check the box next to 'Cached images and files'
Click Clear Data
To clear your browser cache in Microsoft Edge:
Open your Microsoft Edge browser
At the top right of the browser window click the 3-dot ellipsis menu
Click Settings > Privacy & Services
Under Clear browsing data, select Choose what to clear
Select 'Cached images and files'
Click Clear
💡 For more information on clearing your cache in Microsft Edge, check this article out here!
To clear your browser cache in Safari:
Open your Safari browser
Select 'Safari' in the menu bar at the top of your screen
Click Preferences
Click the Advanced icon
Check the box next to "Show Develop menu in menu bar" and close the Preferences window
Select 'Develop' in the menu bar at the top of your screen
Click 'Empty Caches'
💡 For more information on clearing your cache in Microsft Edge, check this article out here!
To clear your browser cache in Firefox:
Open your Firefox browser
Select 'Firefox' in the menu bar at the top of your screen
Click Preferences
Select the Privacy & Security panel
In the Cookies and Site Data section, click Clear Data
Check the box next to Cached Web Content
Click Clear
💡 For more information on clearing your cache in Microsft Edge, check this article out here!
✅ After clearing your browser cache, open the Trainual platform in a new window, log in and navigate back to where you were experiencing the issue within your account. If you are still experiencing the issue please reach out to our Trainual Support Team.
If you continue to experience issues with the Trainual platform, please email support@trainual.com for further assistance or live chat with us via the bubble on the bottom right of your screen.
🛠 For more Troubleshooting tips, check out our Troubleshooting help articles here!