Login Issues

Learn how to troubleshoot issues accessing your Trainual account

Xavier Lopez avatar
Written by Xavier Lopez
Updated over a week ago

Are you or a member of your team having trouble accessing your Trainual account? Follow the steps below to troubleshoot these issues and access your Trainual content πŸŽ‰

No account Found with Email Address:

Suppose you are attempting to log into your Trainual account from the Sign In button on our website and receive the message " No account found with the email address" this is due to the system not associating the email address with a Trainual account. Your account could be associated with a different email address, or your profile may have been archived within the account.

βœ… Please check if the email has been spelled correctly and attempt to enter the address again. If you still receive the same message, please contact the Account Admin to confirm the email on file is correct and that the profile is active.

Invalid Email or Password:

If, after entering your login credentials and pressing Go, you receive the message "Invalid email or password," either the email or password entered is incorrect.

βœ… Please re-enter the email and password, ensuring that both are correctly entered.

βœ… If you do not remember your password:

  1. Press the 'Forgot password?' button

  2. Enter your email

  3. Click 'Reset'

  4. You will then receive a password reset email within 10 minutes.

Account has been canceled:

If you receive the 'your account has been canceled' message when logging in, the account has been canceled.

βœ… If you believe this is an error or would like to reactivate your account, please reach out to our support team at support@trainual.com

You log in but do not see your company's account information:

If you log into your account and do not see your company's content but rather an empty account, you most likely created a duplicate trialing account. In this scenario, please reach out to our support team at support@trainual.com to assist you in accessing the correct account.

πŸ”₯ Tip: Bookmark your login page for easy access to your Trainual account.

If you continue to have trouble accessing your Trainual account, please do not hesitate to reach out to the Trainual Support team at support@trainual.com.

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