Skip to content
English
Login to your account
  • There are no suggestions because the search field is empty.

Recover Deleted Content

Learn how to recover deleted content in your Trainual account. 

🚧 NOTE: Content can only be recovered if it has been deleted from your account within the last 24 days. Any content deleted past this point will not be recoverable.

You might have frantically reached this article after accidentally deleting content from your account. 😳 Learn how, in some cases, you can recover your deleted content.

✨ You can recover a whole subject, document, page, test or standalone content if it has been deleted in its entirety. ✨

To recover deleted content:

  1. Click on Reports on the left-hand navigation bar.

  2. Click on Latest Activity.

  3. Sort through your recent activities until you find the content you would like to recover.

  4. *Optional* Click on Filters to sort by activity type - "Deletion."

  5. Click the circular arrow on the right-hand side of the screen next to the content you would like to recover. When you hover over this circular arrow, it will display, "Recover Content."

  6. Click "Recover."

  7. You will get an alert at the top of your page stating that your recovery is in progress! 🎉

  8. Please allow up to 10 minutes for your content to recover.

 

🗒️ Please note:

  • Billing Admins and Admins can recover any deleted content. Authors and Contributors are unable to recover any content they have deleted and must reach out to a Billing Admin or Admin to recover the deleted content.

🔥 Tip: If you delete content in its entirety and then delete the parent content that contained it (for example, in the case of subject content that contained that document or page), you will not be able to recover the deleted content until you have first recovered the parent content. Just find and recover the parent content, and you will then be able to recover the content type in question as well.

FAQs


Is it possible to restore a previous version of a page?
Edits to page content are saved automatically while you are creating content, so when you navigate away from the page, you've essentially ended that editing session.

So your options for restoring content are the following:

  • If the accidental change is caught in real time, use the text editor’s "Undo" option or press ⌘ + Z (Mac) or Ctrl + Z (Windows) to reverse it.
  • If you have access to the version history feature, check your logs to see what can be restored.


I accidentally deleted a whole test question. Can I get it back?
While you can recover a test deleted in its entirety, you cannot recover a single deleted test question at this time.


How long do I have to recover my deleted content?
You can recover content deleted in its entirety within 24 days of its deletion.

Learn more about the Reports page and "Latest Activity."