Skip to content
English
Login to your account
  • There are no suggestions because the search field is empty.

Completion Nudges

Learn how to identify and notify users to catch up on their training using completion nudges.


Send timely, personalized training reminders in just a few clicks with completion nudges.

Nudges-Intro-Image
👉 Before you start:
  • Completion nudges are only available under specific Trainual plans. Contact our support team if you need help with your subscription.
  • Completion nudges require the "Enable AI features" account setting to be on.
  • The information below is best suited for group managers, Admin+ users, content owners, and users with direct reports. For more specifics around which areas of the account and pieces of content your employees can access, review their permissions and subject content access.

🗂️ Table of contents: Skip around to just the parts you need with these links.


Completion nudges overview:

Completion nudges give managers and trainers a proactive way to support learning. By highlighting where attention is needed, they make follow-up simple and efficient.

🔎 Completion nudge suggestions are triggered when:

Each nudge includes a ready-to-edit email message so you can personably reinforce training expectations to one or more users quickly. 

With these criteria in mind, follow the steps below to start using completion nudges. 👇


Access, customize, and send out completion nudges: 

There are multiple places to access the completion nudge feature, depending on where you’re working in Trainual. The steps below cover where you can send nudges from and how to customize and send them. 


🔹 Step 1  — Access completion nudges.

The nudge feature can be found in the following places in Trainual: 

  1. AI assistant (in-app notification only.)
  2. People report. 
  3. Content report. 
  4. View/manage completions (in content.) 
  5. Nudge suggestion emails (if your setting is on.)


Just look for the button to start the process. 👀



🔹 Step 2 — Customize completion nudge messages. 

In the "Nudge users" pop-up window, adjust the following items before sending out your completion nudge notification(s).

  1. Review and adjust the recipient list by hitting the menu arrow.


    • Add users with the search bar.



    • Remove users by hovering over listed names and hitting the delete icon.



    • Click the "Okay" button to proceed. 
  2. Decide whether to use the "cc their managers" checkbox to send (or not send) each user's manager a copy of the nudge message. 



  3. Personalize the AI-suggested subject title and message. 

    Screenshot 2026-02-09 at 6.39.59 PM


🔥 Pro tip: We highly recommend personalizing your messages to encourage action!


🔹 Step 3 — Send out completion nudges. 

  1. Hit the "Send nudge" button to push out your email notifications to all parties. 


Then sit back and watch those completions roll in. 😎





Examples of completion nudge emails: 

↓ Nudge suggestion email example — Users falling behind on required training.

Screenshot 2026-02-09 at 6.21.04 PM

 

↓ Being nudged email example — Push to complete training with a custom subject title.

Screenshot 2026-02-10 at 9.14.48 AM


↓ Manager cc email example — "[NAME] sent a nudge."




Completion nudge settings: 

You can choose which learners you want completion nudge suggestions for, and receive those suggestions via email when trainees fall behind.

  1. Click on your avatar in your navigation bar.
  2. Open your "My settings" page from the drop-down menu.
  3. Scroll down to the "AI insights" section. 
  4. Select the users you'd like to receive completion nudge suggestions about based on your permissions and access levels in Trainual. 
  5. Use the "Nudge suggestion email" checkbox to turn email notifications on or off.

    Screenshot 2026-02-09 at 6.14.39 PM
  6. Hit the "Save" button to apply your updates. 

📝 Please note: If you do not wish to receive any completion nudge suggestions, simply toggle off this "AI insights" setting. 




FAQs:

Can recipients see other users included on a completion nudge send-out?
Each user included as part of a completion nudge receives the message individually. Recipients do not see other users or managers included in the nudge.


Why can’t I find a user to add to the completion nudge recipient list?
Double-check if that user has already done their training. You can't nudge people who are already at 100% completion. If you still need to send them a note about training, try using the share changes feature instead.


Can the AI Assistant generate, send, or provide reports about completion nudges?
Currently, the AI Assistant provides completion nudge suggestions via a top navigation in-app notification, which can be used or snoozed for 24 hours. Additional interactive functionality is on our roadmap for future releases. 


How often are completion nudge suggestion emails delivered?
Completion nudge suggestion emails are automatically sent once a week on Mondays at 9:00 AM MST.


How can I submit my feedback and ideas about features?
If you'd like to share your thoughts about completion nudges or think of something else you'd like to see added in the future, send us your feature requests and ideas.


Learn more about training accountability: 

  • Maintain training momentum and Trainual engagement with gamification. 
  • Teach your team to use their "Training" tabs to keep track of their assignments.
  • Keep your team aligned and every step accounted for by using checklists.