Trainual was designed to scale with your business. As your business grows, you will most likely need to add to the number of seats within your subscription. On the other hand, if you need to reduce the number of seats in your plan, we are more than happy to accommodate this for you 😃
🚨Only people with the Billing Admin permission level can make the following changes.
To Add More Seats :
Click your profile icon on the top right corner of the screen
Select 'Billing & Plans'
Under Plan Summary, click Add More Users
Change Total Seats to your desired amount
Click Next
Confirm payment details
Click Confirm & Pay
📝 Please note: whenever making changes to your plan, like adding seats, your immediate charge is determined by the time used on your current billing cycle. Your contract will automatically reset, and a new month/year (depending on your billing method) will start when you add more seats.
To reduce the number of seats:
Click your profile icon on the top right corner of the screen
Select 'Billing & Plans'
Under Billing & Plans, click Update
Change Total Seats to your desired amount
Click Next
Confirm payment details
Click Confirm & Pay
📝 Please note: If you reduce the number of seats in your plan, your account will be credited or charged a prorated amount. This amount depends on what you have paid already and the time used on your current billing plan. Your future payments will pull from your credit until it runs out if you are credited.