---
title: UKG Pro x Trainual Integration
description: Learn how to quickly onboard your teammates by connecting UKG Pro profile information to Trainual.
---

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# UKG Pro x Trainual Integration

## Learn how to quickly onboard your teammates by connecting UKG Pro profile information to Trainual.

---

Accelerate your onboarding by using the UKG Pro x Trainual integration to set up and invite your people to Trainual so they can start their training ASAP.

![](https://help.trainual.com/hs-fs/hubfs/image-png-Oct-29-2024-04-16-18-7886-PM.png?width=234&height=110&name=image-png-Oct-29-2024-04-16-18-7886-PM.png)  
👉 Before you start:

- This is a two-part setup guide that involves actions within [**UKG Pro**](https://www.ukg.com/) and Trainual.
- The UKG Pro x Trainual integration is only available under select Trainual subscriptions. **[Reach out to support directly](https://help.trainual.com/en/articles/7974748-contact-trainual?hsLang=en)** for more information.
- For set up, you will need an Admin+ [**permission level**](https://help.trainual.com/en/articles/5589497-permission-levels?hsLang=en) in Trainual *and* an administrative access level in your UKG Pro platform.

🗂️ **Table of contents:** Skip around to just the parts you need with these links.

- [**Part 1 — Connecting UKG Pro to your Trainual account**](https://help.trainual.com/en/ukg-pro-x-trainual-integration#part-1).
- [**Part 2 — Importing teammate data and updating user info**](https://help.trainual.com/en/ukg-pro-x-trainual-integration#part-2).
- [**FAQs**](https://help.trainual.com/en/ukg-pro-x-trainual-integration#FAQs).
- [**Learn more about Trainual integrations**](https://help.trainual.com/en/ukg-pro-x-trainual-integration#Learn-more-about-Trainual-integrations).

---

### Part 1 — Connecting UKG Pro to your Trainual account:

1. **Reach out to** "**support@trainual.com**" to request access first!
2. **Expand** **the** "**Marketplaces**" **options** from the left-hand navigation menu and choose "**Integrations**."
3. Search for "**UKG Pro**.”
4. Hit the “**Connect your UKG Pro account**” button to begin. 
   
   ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202024-10-28%20at%2012-57-35%E2%80%AFPM-png.png?width=688&height=179&name=Screenshot%202024-10-28%20at%2012-57-35%E2%80%AFPM-png.png)
5. Review the *Terms of Service* and select “**Continue**” to agree and proceed. 
   
   ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202024-10-28%20at%201-00-20%E2%80%AFPM-png.png?width=688&height=406&name=Screenshot%202024-10-28%20at%201-00-20%E2%80%AFPM-png.png)
6. **Grant Trainual permission** to access your UKG Pro data by clicking “**Continue**.”
   
   ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202024-10-28%20at%201-02-45%E2%80%AFPM-png.png?width=688&height=402&name=Screenshot%202024-10-28%20at%201-02-45%E2%80%AFPM-png.png)
7. **Create a UKG Pro service account for Trainual** by following the [**provided instructions**](https://support.tryfinch.com/hc/en-us/articles/26209058806548-UKG-Pro-Add-a-Service-User) and entering the following info into the Trainual pop-up window:  
     1. Web Service URL.
     2. Username.
     3. Password.
     4. Customer API Key.
     5. User API Key.
        
        ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202024-10-28%20at%201-06-41%E2%80%AFPM-png.png?width=688&height=406&name=Screenshot%202024-10-28%20at%201-06-41%E2%80%AFPM-png.png)
8. Hit the "**Connect**" **button** to proceed.
9. **Select a UKG Pro account** to connect from the next pop-up page.
10. **Wait 10 minutes** for the connection to become active. Once the integration sync has been finalized, you will see your integration page listing displayed like this: 
    
    ![](https://help.trainual.com/hs-fs/hubfs/image-png-Oct-29-2024-03-34-05-3949-PM.png?width=247&height=266&name=image-png-Oct-29-2024-03-34-05-3949-PM.png)

**📝 Please note:** If you run into an error message while **[setting up a service account](https://support.tryfinch.com/hc/en-us/articles/26209058806548-UKG-Pro-Add-a-Service-User)** for Trainual, it's likely because the "organization data" points were not selected correctly. Re-review **[this part](https://support.tryfinch.com/hc/en-us/articles/26209058806548-UKG-Pro-Add-a-Service-User#:~:text=If%20your%20team%20uses%20this%20application%20to%20sync%20Organization%20data%20only)** and make any necessary updates. If you're still experiencing trouble after, please contact [**UKG Pro support**](https://community.ukg.com/s/contactsupport).

---

### Part 2 — Importing teammate data and updating user info:

1. **Expand** **the** "**Account**" **options** from the left-hand navigation menu and choose **"Manage users."**
2. Click the **drop-down menu arrow** to the right of the “Add teammate” button and select the “**Add with UKG Pro**” option.
   
   ![](https://help.trainual.com/hs-fs/hubfs/Screenshot%202024-10-28%20at%201-41-19%E2%80%AFPM-png.png?width=283&height=176&name=Screenshot%202024-10-28%20at%201-41-19%E2%80%AFPM-png.png)
3. **Hit the checkboxes** to the left of each teammate you’d like to add to Trainual.
4. (*Optional*) **Use the dropdown menus** to the right of each person's name to select a different email address and permission level for your employees.
5. Decide how you'd like to **add your teammates into Trainual**:
   
   *Choice 1:* "**Import and invite**" to send everyone selected an invitation email now.
   
   *Choice 2:* “**Import & invite later**” to have everyone selected added to Trainual but *not* be sent an invite email yet. You can follow up later to [**send these out**](https://help.trainual.com/en/articles/5641114-resend-an-invite?hsLang=en).

📝 **Please note**: The UKG Pro integration is *not* automated. When you add someone to your UKG Pro account, you’ll need to repeat the steps in part 2 of this process.

---

### FAQs:

***What steps can I take to troubleshoot if my teammate didn’t receive their email invite to join the company’s Trainual account?***  
Take a peek at the "[**Email Delivery Issues**](https://help.trainual.com/en/articles/5808344-email-delivery-issues?hsLang=en)" article for some troubleshooting tips. 

***How can I submit my feedback and ideas about features?***  
If you'd like to share your thoughts about this integration or think of something else you'd like to see added in the future, send us your **[feature requests and ideas](https://help.trainual.com/en/articles/4113422-how-do-i-request-a-feature?hsLang=en)**.

---

### Learn more about Trainual integrations:

- Send training content and capture knowledge without ever leaving [**Slack**](https://help.trainual.com/en/articles/4867827-trainual-slack-integration?hsLang=en).
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