Are you experiencing an issue with our Loom video recording integration? Check out the tips below on how to troubleshoot!

The Loom icon is missing from the text editing toolbar:

If you notice that the Loom icon is missing from your text editing toolbar when using your desktop browser, you are most likely using a browser not compatible with the Loom integration. The Loom integration is compatible with the Google Chrome v90+, Microsoft Edge v90+ & Brave v1.22+ browsers. If you are using Safari or Firefox, you will not have access to the Loom integration.

📝 Please note: The Loom integration is only available for desktop browsers.

You have reached the 25 video limit message:

When you sign up with Loom through Trainual, you are given a free starter subscription with Loom. The typical Loom started subscription includes 25 videos up to 5 minutes in length. With the Trainual in-app Loom integration, you can record unlimited videos as long as you record from inside the Trainual app 🎉

📝 Please note: If you record with the Loom Chrome Extension, you will not have unlimited videos.

Cannot connect to Loom message:

If you are attempting to use the in-app Loom integration within Trainual and receive this message, this may be due to being signed out of your Loom account. IF this happens, please do the following:

Open Loom.com in your browser window
Click the Sign In button and enter your login credentials
After you have signed in, go back to your Trainual account
Attempt to record a Loom video with the in-app integration

If you continue to see the "cannot connect" message after signing in, please contact Loom support.

Moving the Loom camera bubble:

The camera bubble is limited to the tab that your Trainual account is open on; you cannot move the camera bubble to different screens, windows, or tabs. This limitation is due to how Loom has its SDK integration designed.

🚨If you continue to experience issues with Loom, please reach out to support@trainual.com