It can be hard to keep track of when and where your team gets notified about changes in your account. So, of course, you want to understand how notifications work to be sure Trainual is keeping your team up to date and in the know!
Check out the list below for answers to all your notification questions. If you need an extra layer of support, don't forget that we're always here to help. 🤓
📝 Remember:
Desktop and web app notifications display in real-time and can be viewed when you log in to Trainual and click the notification bell from the top navigation menu.
All updates that trigger an email notification are combined and sent together in a daily update email. That means email notifications are sent every 24 hours, rather than immediately. (That way, your team isn't bombarded with a bunch of separate emails throughout the day!)
The only email sent immediately is the Share changes email.
🔑 Key
Yes = A notification is triggered
No = A notification is NOT triggered
Email: Yes
Web App: Yes
Mobile Application: Yes
📧 Share changes with no reset
Email: Yes
Web App: No
Mobile Application: No
💯 Share changes and reset (100% completion)
Email: Yes
Web App: No
Mobile Application: Yes
⬇️ Share changes and reset (below 100% complete)
Email: Yes
Web App: No
Mobile Application: No
(➕) Adding a new step when the user IS at 100% completion
Email: Yes
Web App: Yes
Mobile Application: Yes
📚 Adding a new step when the user is NOT at a 100% completion
Email: No
Web App: No
Mobile Application: No
🌟 Learn more about notifications:
Information sent in the Daily Update Email
Where to find in-app notifications from the Top Navigation bar
Notify subject owners to review newly created content for approval and publishing