Creating a custom domain (custom URL) for your Trainual account will help boost your brand identity and content credibility — for your employees and anyone outside your account that you share content with. Plus, it's much more memorable and fun than an autogenerated URL. 😉
Find out how you can make that upgrade below! ⬇️
👉 Before you start:
Custom domains are only available for Scale plans.
Only Billing Admins and Admins can request this change.
This is a two-part setup guide...
Part 1: Purchase your domain name.
Part 2: Reach out to Trainual to implement.
Part 1: Purchase
1. Choose your preferred domain registrar. 🤔
A domain registrar is a company that manages the reservation of internet domain names. Some popular options include GoDaddy, Namecheap, and Google Domains.
2. Search for an available domain. 👀
Use the domain registrar's website to search for an available domain name that you'd like to purchase. Keep in mind that some popular domain names may already be taken, so you may need to be creative.
Keep it short and sweet.
Make it unique to your company.
Make it easy to remember.
3. Purchase the domain. 💳
Once you've found an available domain name, you can add it to your cart and complete the checkout process to purchase it. That'll likely involve making some purchasing preferences and providing your billing information.
Part 2: Reach out
1. Reach out to Trainual. 📬
After you purchase the domain, please reach out to firstname.lastname@example.org with your request and provide the full name of the purchased domain and the domain registrar where you purchased it from in your message.
2. DNS and TXT set up. 🛠️
Trainual team members will work on your DNS (Domain Name System) and will get back to you with a name and value you'll need to create a TXT record on your end.
This is super easy! Let's say you used Google Domains to purchase your custom domain. Just head to your Google Domain account settings > locate the "DNS" tab and find the "Custom records" section.
📝 Please note: Each domain registrar will have a different process for creating a TXT record. Reach out to their support team or look through their help docs if you're feeling stuck.
Once your DNS is officially set up, we will verify that everything is active on our end and that you're good to enjoy your new custom domain for Trainual!
Great work. 🎉
Q: Does Trainual provide the option for custom subdomains?
A: We are not currently supporting subdomain changes (ex., trainual.bestworkplace.com). That is to say, we would need a root domain name like "best-work-place.org" or "bestworkplace.com" to accommodate the change request.
Q: Can my domain name include a specific routing path?
A: We are not currently supporting route-specific paths (i.e., adding a piece like “/training” as part of your preferred domain name). We would need you to set up a custom domain specifically for your Trainual account (i.e., learninglibrary.co or thebestworkplace-training.com).
Q: Will I need to update my SSO authentication after my custom domain set up?
A: You will need to make an update to add your custom domain to the specific SSO URL redirect. The information you need for your particular SSO can be found on one of the following help documents: Google, Okta, and Azure.
Learn more about custom branding...
Quick wins: Branding your Trainual account.
Adjusting your Trainual brand styles.
Live training: Super Awesome Training Design.