Using Trainual’s AI-powered Search

Learn how to search for answers smarter, not harder — with the newest addition to Trainual AI.

Alysa C avatar
Written by Alysa C
Updated over a week ago

Ever wish you could ask Trainual a question about your policies or processes and have it pull up the exact answer you’re looking for — without wading through pages of results? Lucky for you, a brand new way to surface company knowledge is now here: Trainual searching powered by AI!

👉 Before you start:

  • This feature is available under all Trainual plans.

  • All permission levels have access to the Trainual search bar.

🗂️ Table of contents: Click on the arrow to view the different sections of this document and skip around to the parts you need.

How AI searching works:

Trainual's AI-powered search can surface business knowledge stored in your company, policy, and process subjects, as well as your groups and people. It understands the actual meaning and intent behind what you’re searching for (not just the keyword terms), giving you more accurate and relevant search results than ever before.

Even cooler? You can ask a direct question in the search bar, and Trainual AI will reply with the answer based on the information documented in your account — so you don’t have to skim through any search results at all! 🤯

To ask Trainual a question:

  1. Click into the search bar on the top navigation.

  2. Type your question. You can complete a search for information from any page.

  3. Hit "Enter" on your keyboard.

  4. Review your search results!

👩‍🏫 Search results explained:

💭 Most relevant answer: See the top of the page for the most direct answer to your question, powered by AI.

🔎 Found search results: Check out all the content that's relevant to your question from within your company's content, within Trainual-provided templates, or within Trainual's help center articles.

📑 Listed search results & filter options: Review and click on any linked content to navigate to those pages. Use the "Filter" button to narrow long query lists.

To report an AI-generated answer:

Help Trainual commit to AI quality control by reporting incorrect or misleading information provided in search results. This collaboration ensures optimized feature performance so everyone can continue to have the best experience! 🥳

  1. Review your AI-generated answer.

  2. Determine the reportability status — if the provided answer or accompanying information is inaccurate, proceed to step 3.

  3. Click the "Report answer" button below the most relevant answer section at the top of your search results page.

  4. (Optional) Add a detailed comment about your search experience to the textbox under the popup window "Report answer."

  5. Hit the "Report to Trainual" button to submit your feedback straight to the product team for internal review and investigation.

📝 Please note: This reporting method is not a way to flag outdated team content. It is also not a way to contact anyone within a Trainual customer account or a way to connect with Trainual support. If you need additional assistance, please contact us.


Where does Trainual AI search for answers?

Trainual AI searches through content stored in your published company, policies, and processes pages, as well as Trainual-provided templates and Trainual's help center.

What if someone searches for an answer that’s in a subject they don’t have access to?

Trainual AI won’t show someone answers found in content they don’t have access to.

What happens if there are different answers for the same question across our content?

Trainual AI will determine the most relevant answer based on your search.

Does Trainual AI search through archived content?

No. That information will not be displayed in your results.

Is our data being fed into any AI database or leaving Trainual?

While content is temporarily sent to a paid API (OpenAI) to produce high-quality, comprehensive answers, it is not stored in the API or used by the API for learning or improvement. Search data is stored exclusively in Trainual systems.

Can we opt out of Trainual AI searching?

No. This feature is a part of Trainual's core platform functions. By subscribing to Trainual, you are agreeing to the terms of service for the platform. For any additional questions or concerns, please reach out.

How can I submit my feedback and ideas about this feature?

If you'd like to share your thoughts or think of something you'd like to see added in the future, send us your feature requests and ideas.

Learn more about Trainual AI:

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