Multi-Language Support

Learn how to translate, train in other languages, and improve account accessibility with multi-language support.

Multi-language support ensures optimal learning experiences for everyone with training in various languages and full browser app translations beyond English.


👉 Before you start:

• This feature is only available when purchased as a part of the Trainual+ bundle. 🔗 Learn how to power up your playbook with Trainual+.

• This feature setting is available for every permission level, once bought. 

• Each teammate sets their own preferred language in their Trainual account.

How can multi-language support help my team? 

Teammates can adjust the presentation of information in their preferred language to prevent misinterpretations or misunderstandings.

🗣️ Currently, you can provide translations for users in the following languages: 

How to set a language preference: 

Option #1: Using the top navigation bar.

1. Click on your picture (or initials if you still need to add your avatar 😉) in the upper right-hand corner of the top navigation bar. 
2. Locate the language option and open the drop-down menu. 
3. Select your preferred language. The desired changes to the platform will occur automatically. 

Option #2: Using the "My settings" page.

1. Click on your picture (or initials if you still need to add your avatar 😉) in the upper right-hand corner of the top navigation bar. 
2. Locate and open the "My settings" page. 
3. Find the "Profile" option titled "Language used for Trainual" and click on the downward arrow. 
4. Select your preferred language. The desired changes to the platform will occur automatically. 

Common translation needs and scenarios:

Here are a few ways you can make multi-language support more flexible to meet your team’s unique needs. 

📑 Keeping subject content "as-is."

There may be times when presenting subjects in their original format is needed or necessary. For example, when you’re training in more than one language within a step or when legal descriptions must be shown to the team untouched.

Regardless of the reason, updating an individual subject's settings will stop multi-language support from translating the subject's displayed content at the step level.

1. Click on the three dots to the right of your subject title from the subject edit page.
2. Choose "Edit subject settings" from the drop-down menu options.
3. Open the "Advanced subject settings" section by clicking on the downward arrow.
4. Check the box "Do not allow translation of this content."
   
   
5. Hit the "Save" button to apply this change. 
   
   

💡 Combining multi-language support with smart tools. 

Multi-language support helps your teammates translate to learn best, whereas smart tools can assist you as a content creator with translations in 25 different languages.

Find out more by perusing these additional help articles: 

• Smart Tools
• Translate Content With Smart Tools

FAQs:

Can I predetermine language settings for my new hires? 
No. Accounts will default to English unless otherwise changed post-creation via a personal user's multi-language account setting.


Will multi-language support translate my view under the Trainual mobile app? 
No. Multi-language support translations are only available via a desktop browser.


Will multi-language support automatically translate my original content within my text editor when I am under "Edit mode"?
No. Content displayed in the text editor under "Edit mode" will always show in the language it was originally written in within this view.


What if I don’t want my users to experience one of my subject's content in a different language? 
We recommend turning on the "Do not allow translation of this content" advanced subject setting for these cases. This will ensure that the information you've already created at the step level displays "as-is" but still allows the platform translation to continue benefitting your teammates who've turned on this individual setting. 


How can I submit my feedback and ideas about features?
If you'd like to share your thoughts about the multi-language support translations or think of something else you'd like to see added in the future, send us your feature requests and ideas.

Learn more about content settings:

• Lock specific subjects so that only the desired people can make edits to them.
• Add an extra layer of content quality assurance with content verification.
• Control what content your team can discover in Trainual searches.